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Girls, Girls, Girls!

As a girl, I formed many notions about entrepreneurship by devouring every biography in my elementary school.  I loved the stories about how a single person like Abraham Lincoln could influence the world.  The founder of the Girl Scouts, Juliette Gordon Low, was notably in the group of innovators and leaders who inspired me with her life story.  Thus I was thrilled to be asked to speak about being an entrepreneur at the 100th anniversary of the Girl Scouts for their National Convention in Houston.

1300 girls converged from all corners.  They also organized their own Leadership Institute which was broadly assembled around the theme of Innovation and Leadership.

It’s always hard to tell if a presentation or talk is “landing” with high school kids.  They are yawning and chronically sleep-deprived.  They are distracted by their phones.  They don’t nod and smile like adults often do in a talk. But the sharp questions from these girls afterwards revealed that they hadn’t missed much from our panel.

The girls swarmed afterwards for photos with the speakers.

Zubaida Bai of AYZH, Kim Karlsrud of Commonstudio and GreenAid, a Girl Scout, me

They kept pressing little trinkets into my hand.  I didn’t understand the gifts until they explained their heart-warming tradition of giving each other things to collect and display.   They are called SWAPS:  Special Whatchamacallits Affectionately Pinned Somewhere.

The giant George. R. Brown Convention center was packed with events and inspiring photos of Girl Scouts and their history.

The hundreds of adults on hand were equally engaged, and many dressed in coordinated outfits that helped their regional groups stand out.  This Florida woman explained the little hats her group sported.  They were meant to be a specific reference to the fashions of the times 100 years ago, with symbolic details of daisies (the founder’s nickname), her pearls, and also the navy color to represent the new Girl Scout uniform being released for the next 100 years.

I participate in a lot of tech conferences and competitions.  I typically only see one woman startup founder for every ten men who choose to compete or speak.  I told the girls that they need to change that.  Girls and women have to stop waiting to feel “ready” to create companies.  I can tell you that these girls are ready.  They are perfect.

I was in Bed Bath & Beyond recently and the prices seemed high.  I paused and thought about their generous return policy, the expense of the store space, and the normally helpful staff.  I reminded myself that those things have meaningful costs.  But when I got to the cash register I remembered the real reason for those prices:

You can use up to six of these at a time, they don’t expire, and they seem to self-reproduce in my mailbox every other day.  I asked the cashier how many people make a purchase without getting a discount and he said “Hardly anyone.”  He pulled out a 5 inch stack of used coupons and said, “I’ve only been here three hours…look at this.”

It’s easy to see how the store got backed into this corner.  A bright marketing manager tried this coupon once.  It was distinctive in the competitive landscape.  It had amazing conversion.  The sales looked great.  The average basket price went up.  Customers liked it.  So the store tried it again.  Customers were even more enthusiastic.  The numbers were through the roof, so they did it again and again until the program became a drug and customers would no longer purchase anything without a discount.  Margins started to get creamed.  The core business was threatened.   The only thing to do was either cheapen the merchandise with cost-reduced and stripped-down product exclusives from large manufacturers or quietly elevate sticker prices.  So Bed Bath & Beyond did that.  So did the competition. So would anyone.

When I got home from that little retail foray I read an article, Bargain Hunters, Hold That Click,  in the New York Times about the fake discounts presented at many flash sale and discount sites.  The article said,

Those who keep an eye on sales say there are more businesses proffering discount clothing than ever before, which means that no one channel is always tops for bargains. “It’s really hard to get good closeouts nowadays because so many places are fighting for them,” said Hayley Corwick, who writes the designer sales tracking blog Madison Avenue Spy. “Now the Web sites are fighting the discounters, who are fighting the flash sale sites.

At Grommet we see the flash sale sites often picking up on products we discovered and promoting them at a “discount price” which is really exactly the same price we sell the product for every day.  Here is an example from today from Fab.com  These fantastic Rickshaw bags have been offered at this price for over a year at Daily Grommet, but Fab.com presents an inflated MSRP to calculate a discount:

From a purely rational standpoint, I’d expect the thin cover on all these “discounts”  to have already been blown.  Yet there is some odd psychology about people wanting a discount so badly they will throw out common sense and think they are getting something for less than is really possible.  Everyone is time-starved.  A discount can be a substitute for real price research.  And especially on an impulse purchase, a discount is just plain reassuring.  For evidence, look no further than the top tourist attraction in the US:  outlet malls!  (And the pathetic aspect of that is a post for another day.)  These retailers have promoted fake discounts for years.   But tourists are not demanding.  We are just looking for a fun activity on a rainy day.

But as everyday consumers, we are a bit more discerning.  Discounting is so rampant it is getting really hard to trust any pricing, full or discounted.  Filene’s Basement announced its closing yesterday.  Its legendary (and originally quite real) discount positioning has been grabbed by every store on the block.   The discount environment is becoming a blood bath where only the huge, like TJX, will survive.

However, the online environment, with its ease of comparison shopping research and competitive transparency, will do a better job for consumers than the outlet malls and other bricks and mortar discounters and let people really see the truth.   Or at least I hope so.  But you can never overrate simple psychology.  And discounts are as simple as it gets.

Thanks to an October snow storm, the power is kaput at my house.  I must be very restless, because my neatening up one pile of jeans somehow turned into a full-scale fashion purge.  I did a little photo documentary of the effort.

Here is the work in progress.

Here is the end result of the purge, headed out the door to Goodwill.  What, you might ask, is in these giant bags?

Plenty of Working Girl-style shoulder pads.

A giant furry scarf.  Perhaps I can use it as a warm rug?

As for the shiny patent leather pumps…I have absolutely no idea what to do with those.

I am finally accepting that I will never, ever fit into these jeans.  I never did. They still have tags on them.  Don’t ask.

How could I possibly ever need FOUR pairs of red tights?  I just kept buying them like some mad obsession.  I did once have a really great red dress and red suede pumps that needed red tights to complete the look.  But a person cannot wear four pair of red tights simultaneously.  What was I thinking?

This mod velour “lounge” ensemble and the Goldie Hawn LaughIn dress were clearly intended for someone with a different. more fabulous, life.

This is the only item that made its way back out of the trash bags and into the closet. I have a thing for polka dots.  They get me every time.

Oh and this little number dodged donation.  It brings back too many good memories.

These ordinary lookin hangers are a fond reminder of Dublin.  When we moved there and had no hangers, and lots of boxes of clothes,our landlady gave me a great tip.  Every night the Jigsaw boutique on Grafton street used to discard huge bags of these nice hangers.  I skulked over there and grabbed a couple sacks.  I really can’t imagine Jigsaw Corporation still fills landfills this way.  I am hanging onto them.

I thought I was pretty good at purging stuff, but today’s haul says otherwise.  Some of this stuff has been hanging around forever.  Here is the dress I wore in my HIGH SCHOOL MUSICAL, ladies and gentlemen.  For the record it was Guys and Dolls.  I was in the chorus where I mostly did lip-syncing.  There were people with real genuine  talent in that show–I didn’t want to wreck it.

I kept this vintage number too, by the way. It will survive at least until we have another October snow storm.

November 17 Post Script:  I ended up posting a lot of my better stuff up on Style.ly.  It’s kind of like a fashion-focussed eBay that is easy to use.  Full disclosure:  Someone near and dear to me works there.

I have some new neighbors.  They moved to Massachusetts from DC.  Last weekend,as  I was out in our front garden planting tulips (Eco Tulips!) the new folks stopped by to chat, seeking direction on how much candy to stock up for Halloween.  (They also wanted to know what candy was popular but I couldn’t help them there.  I only buy what I want to eat.  This year it’s Whoppers.)

In the course of the conversation I commented on the marked increase in fantastic Halloween decorations in our town.   There is a flood of cool faux granite tombstones on the lawns of many homes.  Strings of twinkly orange lights abound.  My neighbor has giant Savadore Dali type spiders crawling all over the front of her traditional Colonial.  This Halloween celebration wave started with the giant inflatables that appeared a few years ago but the new decor that I see multiplying like rabbits has gotten pretty interesting.

Thus I devoured an article in the Boston Globe that deliciously confirmed and explained the phenomenon.  It’s not just me.  It’s not just my town.  This explosion of Halloween decor and celebration is a major national trend, to the tune of an 18% increase over 2010 in Halloween spending, at an expected $6.7 Billion!  The article explained:

With more people than ever planning to observe Halloween – 68.6 percent of Americans, compared with 52.5 percent in 2005, according to the National Retail Federation – the question has to be asked: What the devil is going on?

Halloween experts point to a variety of factors working in the holiday’s favor. (The holiday is so big it now has its own specialists.)

For starters, there’s the rise of the “kidult,’’ that is, young adults who still enjoy the trappings of childhood, which has turned a holiday once meant mainly for children into an event for grown-ups. Improved manufacturing and market-research capabilities mean companies can release short-term specialty products without fear of being left with huge numbers of unsold items. Advances in technology also mean more attractive home-fog machines.

All of those explanations make sense to me.

But the last one–the ability to make better products more economically and profitably is one we watch all year long at Daily Grommet.  It’s happening in areas that are much more important/enduring than dressing up your yard for Halloween. This shift in production resources enables viable social enterprises.  It supports domestic manufacture.  It lets ordinary people get products to market better than ever.

So, as much as I enjoy them, when I look at these new improved spooky decorations I see a much deeper advance happening around us.

Happy Halloween!

My family lived in Dublin from 2001 to 2005.  People often ask me to share stories the stories I wrote from that time period.  I recently remembered this story about our somewhat traumatic trip to the Dingle Peninsula. 

Skip down to the last part of this post if you want to cut to the Halloween part and learn what it was like to go trick or treating in a small Irish town, at least for this group of clueless Americans.  That story starts with the heading “So you want to live overseas”

Pieri family on Dingle Peninsula, 2002

 

Fifteenth Dublin Dispatch

November 4, 2002

Successful vacations make dull stories.

Dingle Peninsula is the furthest western part of Ireland, south of Galway, in County Kerry.  It has been described by National Geographic as one of the “top ten scenic destinations of the world.”  The writer of that effusively positive article said Dingle Peninsula was her personal favorite. Everywhere we go in Ireland, the last place we see is our favorite, but Dingle Peninsula just may permanently hold that position.  The writer did not exaggerate.

This affection for Dingle, though, is remarkable given some of the travails of this holiday.  To begin, the fair peninsula is an arduous 6-hour drive from Dublin.  We set off an hour later than planned since we’d had a late night out to the theatre— and having stretched everyone’s bedtimes to see a terribly tedious British play made the grim early departure that much worse.  Such an unforeseen delay sets Des’s internal stress monitor at full tilt even before locking up our Dublin front door.  Leaving Dublin in full sunshine to encounter torrents of rain as we approached Dingle did not help the driving matters much.

We had decided a couple of steamy hours into the journey to stop for a “safe” lunch in Limerick.   It wasn’t the Stab City reputation of the locale that worried us, it was just the food.  Some days we just aren’t up for the challenges of an unknown pub’s carvery lunch.  About every second hostelry on this island has edible fare—some of it is quite delicious–but we have an unerring talent for selecting the also-rans.  After visiting a new town, some friend will belatedly tell us “Did you eat at the Spotted Cow—it’s brilliant.”  Inevitably we will have chosen the pub right next door to the Spotted Cow.  Think of Thanksgiving dinner’s endless vegetables and side dishes kept mushy and sweating in stainless steel food service receptacles, replace the turkey with a dripping or possibly dry hunk of beef and you get the picture.   Or, perhaps order a ham and cheese sandwich and get exactly one naked slice of ham, and one bright orange square of cheddar, carelessly tossed between two slabs of virgin white bread (one national bakery refers to their slices as doorsteps) and even the most aesthete of diners starts to miss the pickle.  Approaching Limerick, with all the rain, squabbling, and rigor mortis of the journey, some good old fashioned comfort food was in order.  Something safe and reliable, something authentic and true to its culinary origins…like a pizza from a UK chain restaurant.

Once in town, we made a beeline over to a taxi rank to ask three loitering cabbies where to find Pizza Express.  (We had one of their business cards from a trip to London and had noticed Limerick on the list of locations.)  The stereotypically ruddy faced, tweed coated and capped hackers had an extended triangular chat including numerous confirmations of the restaurant name: “Now what was that place called again?”  We politely waited through comments like “There are so many of them pizza places nowadays”, a lengthy call in to the dispatcher and finally, confident agreement on the location of the restaurant.  Eagerly anticipating ordering a couple of those luscious piping hot pies Jughead savored in Archie comic books, we sailed lightly away from the cabbies with cheerful calls of “Good by! Good by!” and “Thanks a million.”  Following the sage locals’ directions perfectly (“what a nice bunch of guys, so lucky we ran into them”), we found ourselves on a worn and tatty side lane in Limerick, facing a narrow chain link fence-covered façade with a peeling red and green “Pizza Pronto” painted over the bolted front door.  Funnily enough, we had earlier passed this forlorn place on our way through Limerick and I had breathed a silent sigh of relief that we wouldn’t have to hazard lunch in such a sad looking place.  That, for once, we had a firm lunch destination predetermined.

After a brief, fruitless car tour of the surprisingly vibrant center of Limerick, we bolted out of town for the village of Adare, because Des’ mother had told us, “Now that’s a pretty town.”  Unconventional to rely on 30-year-old travel advice but it proved true.  Lunch at the thatched roof Blue Door restaurant was declared a general success, made even more so by the rarity of a non-smoking establishment.

With a booking made months earlier, we were long anticipating our arrival at Dingle’s Conor Pass Cottage.  Built in 1848, of two stories of sturdy weathered stone, and set alone on one of the most scenic roads in Ireland, we expected a true getaway from the hustle and bustle of the city.  Stopping in Dingle town to collect the keys from the owner, a warm and welcoming Veronica  heartily greeted us.  Her bed and breakfast was empty of customers and she invited us in for a cup of tea to revive the family after “that fierce long drive from Dublin.”  The dining room was ill prepared for company, the kitchen looked to be halfway through a major renovation what with the dishwasher in the middle of the room and the generally askew ambiance, and we were anxious to get to our holiday house, so we declined the kind invitation.

Turning into the cottage driveway, Conor Pass Cottage did not disappoint.  We happily noted the dramatic yet bucolic setting, including sheep and cows in the field behind our own plot and we approved of the stone wall neatly separating us from them and their personal by-products.  We admired the wind swept views over rolling green pastures, and anticipated enjoying the flat garden area, tailor made for kicking a soccer ball.  (Our boys have finally joined their local mates in adopting a football as the single necessary all-purpose go-anywhere boy entertainment prop. One friend told me the recipe for an Irish boys’ birthday party is simply: packets of crisps, a few bottles of minerals, a not too precious back garden and a soccer ball.)

All happy smiles (on my face) disappeared after a few minutes inside the sorry house.  Although someone had done a hasty clean up–fresh sheets on the beds, the rugs swept, the pillows fluffed, little else had been done to clean the hovel.  A stomach-turning level of dirt and grime covering every vertical and horizontal surface.  Nothing so obvious that the boys weren’t scurrying around the place in delight, carrying bags and balls and Wellingtons into every corner.  I circled slowly around, increasingly anxious not to touch anything or unpack our loads of groceries.

Then came the moment of delicate balance.  Des noticed my gloom.  The poor man was exhausted after a particularly tough week at work, the late night and the miserably long drive.  Highway-spoiled Americans really have no idea how long an hour of Irish driving can be. Tell any Dubliner you are going to Dingle and the first response is “That’s a powerfully long drive.”  I’ve yet to meet one who’s been there twice.  How would I honestly respond to Des’ casual “So what do you think of the place?” inquiry.  The daylight was failing.  Maybe I was overreacting  (I hadn’t yet discovered the leftover tea in the china pot, mouse turds in the cooking pans, stained throw pillows on the sofa, and splattered food in the microwave.) Maybe I should just be a good sport.  On second thought, no—why start now, 16 years into our marriage?  But still, I parried gently, “Don’t you think this place is a bit dirty?”  The perfectly, exquisitely wrong thing to say, but Des gamely asked what I meant.  I pointed out the grey scum on the terra cotta bathroom floor and a couple other not too terrible features. (I still wasn’t sure how hard I wanted to press the point.)

Des volleyed over with a story about how Irish cleaning standards are different.  How he had personally bought special cleaning supplies for washing his company’s kitchen floor and countertops.  How he had had the commercial cleaning staff come in for a one-man demonstration of what he expected from them.  And how the office, despite increasing the janitorial crew’s contracted hours, still looks the same as always.  This, coming from a man who has such selective vision on our own household grime, floored me.  Des asked me to “go with the flow.”  And I did.  For one night.  First, though, Des called the owner and reported the cleaning situation and Veronica said she’d remedy things while we went out to dinner.  Several dozen Euros poorer, after a visit to an over-priced and overrated famous seafood restaurant (but we stayed consistent in picking the “every other” eatery), we came back to find things looking much the same and fell resignedly into bed, hoping things would look better in the morning.

Unfortunately, that was the night that the dreaded Winter Vomiting Bug landed on Carl.  This flu has been the stuff of continuous Irish news coverage (hospitals being closed to visitors, all elective surgeries postponed).  The media attention was so extensive that this Bug started to take on a truly threatening aura; it seemed positively exotic compared to contracting a garden-variety flu in the US.  I asked a doctor friend to explain.  She replied that it is “just the flu but it gave people something to talk about to distract the population from bigger scandals.”  So, I thought we’d dodged that relatively benign bullet until Carl’s horrible night.

In the full light of day, we were faced with the true predicament of our dream holiday.  Dead tired and pale faced, the house looked worse than ever.  Still, Des soldiered along mightily until he saw that the “white” linen lace edged dresser scarves were covered with layers–true layers–of other people’s make-up, grease, and other smudges that didn’t bear thinking about.  Des threw the tatty rectangles in a forlorn heap. He then grabbed a spray bottle of Domestos cleaning fluid (one he bought for the purpose since there was—quelle surprise—nothing of the kind on the premises) and scrubbed a little square of the wooden kitchen wall.  It went from light grey to white in seconds.  That was it–we were united once again.

However, we also had a child who was still upchucking at 30 minute intervals, two restless older kids who just wanted to get on with things, a completely unpacked car, a full refrigerator, and it was Sunday in an unfamiliar Irish town where even the Tourist office was closed. Nice to know that Dingle respects the seemingly nationwide policy of looking after the tourism employees.  They are protected from taxing themselves on potentially high-demand Sundays to assure they are in full form to serve the legendary tide of Monday morning visitors.  In short, we knew nothing of our options.

A long debate ensued, including trips to the bathroom with Carl and discussions of cross- cultural misunderstandings “I don’t want to be an ugly American.  I just read an article by a British woman stating that traveling Americans get sick much more often than other people because they are used to being in completely disinfected surroundings”

“Where will we go?  It will cost an arm and a leg to book five people in a B and B.  I don’t want to eat eggs and horrid sausages with strangers every morning, but I couldn’t bear to eat a piece of toast in this dump.”

“You know we’ll have to take 2 rooms in a hotel.  And where will the boys play soccer?”

“And what will we do with all this food?”

“Veronica was so nice.  You saw her house.  She just hasn’t a clue what we are griping about.”

“I just can’t relax here.  Do you agree that this place is really beyond the Pale?”  No direct answer there, other than a “If you’re not happy then I’m definitely not going to be happy.”

In the meantime, Carl fell into a deep sleep and we knew he was on the mend.  We entrusted him to the care of Dane for an hour while Des and I played “Joseph and Mary do Dingle town.”  We tried the Dingle Internet Café in an attempt to book something through the excellent Irish Self-Catering guide (the route we usually use, but hadn’t for this booking).  The Internet Café–most westerly one in Europe, says the window advertisement–would not open until after noon.  We dialed phone numbers off the sides of promising looking holiday cottages.  We followed tips and hunches.  After stopping into two hotels rumored to own holiday cottages, we scored a place on the edge of town.  I never gave my Visa number over so quickly or happily as I did in that moment, to the slightly stunned hotel desk clerk.  Des didn’t even ask the price (less than the Dump anyway) and I wanted to kiss Monica, the cottage manager.  We usually insist on history, charm, and a country location.  At this moment, all I wanted was a floor we could walk on in our socks.

Gleeful, we scurried back to the Dump to plan our next move.  Neither of us wanted to do battle with Veronica but Des drew the short end of the stick.  He felt guilty after having made the original booking –for which I never blamed him; little website pictures don’t generally focus on countertop cleanliness.  I just couldn’t imagine going toe to toe with ANY other woman over her despicable housekeeping habits.  That is below the female belt.

So, in between rubbing Carl’s head and feeding him sips of Coke, I hastily stuffed everything back into bags and lined them up by the gaping open door, never mind the steady wind sweeping across the valley, ready to bolt as soon as Des returned.

I would, though, have liked to be a fly on Des’ shoulder as he gamely took on Veronica Houlihan.  Clutching a filthy dresser scarf in each hand, Des showed up at the B and B demanding a refund and threatening to complain to all the tourist boards she had so helpfully advertised with stickers on her front door.

Veronica:  “I’m not giving your money back.  I don’t care who you complain to.”

Des:  “The skirting boards (moldings) in that house are filthy.”

Veronica:  “What do you mean?  Who cares about skirting boards?”

Des, in a low blow that I could not fathom delivering myself, bent down and swept a finger across Veronica’s own grime covered moldings.  “I do.  And just look at these skirting boards!”  After much to-ing and fro-ing, Des agreed to look at two alternate Houlihan properties, knowing full well that this was just part of the negotiation dance and that he would no more take these alternates than he would come home and face me with the notion of further association with Veronica.

One of the properties was a newly built and nicely located, if a bit remote, bungalow.  The forty five-minute car trip must have sorely challenged Des’s small-talk-with-the-enemy reserves. Veronica said a pair of men who had rented it for two months had just vacated.  In an all-is-revealed fatal statement, Veronica said, “It’ll just take me ten minutes to clean it up.  How dirty can a house get in two months?”  Des, seizing the moment, returned with a “Very dirty!” and gave the example of how we pay for 8 hours of cleaning for our petite Maine cottage after every weekly rental.  Des meant to impress Veronica with the seriousness of our hygienic expectations but I suspect she just secretly thought “What an eejit.  Why would you do that if you can get away with 10 minutes of tidying up?”

The end result was that Des secured return of half of our money and we tripped delightedly into our future abode.  We had rented the last available, end unit of the 14 cutesy and new Dingle Marina Cottages.  Seven of them facing seven others, all attached, with a parking lot in the middle, next to a busy road and squeezed between the fragrant fish processing factory and the humming Electricity Supply Board power plant. The marina view was entirely blocked by a grim row of formerly-public-housing cottages painted in various faded pastel colors.  But one look at the clean upholstery and pure white fiberglass shower and I didn’t care one mote more about my pathetic suburban sell-out and the pseudo-New England decor.  It was pristine and you could eat off of those synthetic wood floors.  Better, I could imagine safely vomiting in the sparkling bathrooms, as I knew we were marked men anyway, with the flu in our family.  Not that we would be happy about moaning on the floor, just that we had the luxury of being there without contracting something worse.

2011 PostScript.  We rented a cottage in Michigan just this month.  It was just as filthy as the Dingle horror.  Slovenly owners know no nationality.  They are global citizens.

The wonders of the Dingle Peninsula prevail

Housing secured, we did fully mine the riches of Dingle Peninsula.  Here is a brief commercial for its wonders.  Dingle is in the heart of the Gaeltacht–the Irish speaking parts of the island.  Having nearby diners conversing in Irish was a huge redeeming feature of the expensive seafood dinner–a sheer delight after struggling with the language over Carl’s homework.  They probably felt like zoo animals for the way I kept glancing over and eavesdropping.  The landscape is full of history and that’s saying a lot for historically-rich Ireland.  Prehistoric, Bronze Age, medieval, and Early Christian relics are there to trip over at every turn–beehive huts, Celtic crosses, sacred wells, monastic ruins, and castles.  The sea, field, and mountain scenery is National Geographic spectacular–everywhere.  In the US we’d go miles out of our way to drive a little stretch of specially marked “scenic route” on a map.  No such need in Dingle–every road would qualify. We hiked on five different days and each jaunt was more spectacular than the last.  One hike felt like being in Wyoming, with the russet and golden tones of the peat bogs at the foot of Ireland’s second highest mountain looking a lot like prairie grass.  More typical were rolling green fields, mountains, stone walls, and crashing white foam on blue seas nearby.  Take a look at the 1969 “Ryan’s Daughter” movie or the first 15 minutes of the more recent Tom Cruise/Nicole Kidman “Far and Away” to see some of this countryside.  If you choose to watch more than the first 15 minutes, don’t blame it on me.

As part of our holiday planning, I had stumbled upon a local Dingle naturalist and booked a day’s outing with him.  It was so satisfying to not be completely on our own, flipping through guide books and generally bumping around in eager, but total, ignorance.  Worse, the boys now know enough to catch us when we fabricate information, “Gather round boys.  Do you see that stone thingy over there?  It’s a pre-Christian barbeque.”  For at least one day, David O’Kelly spared us from “making it up as we go” by relating the natural and social histories of the Dingle Peninsula.  Without him we’d never have found an ancient sacred well tucked deep in roadside brambles, gone far enough off the beaten path to see a relatively intact famine-vanquished hamlet, or had the perspective to understand the many possible incarnations of an ancient stone ring fort.  In between dedicated efforts to keep his pipe alight during an all-day drizzle, David kept us on the move.  One of my final queries had to do with the common response from an Irish person upon hearing a visit to County Kerry is in the offing.  Their eyes tend to mist over and they get a dreamy look on their faces.  I asked, “What is it about Kerry that gets the Irish so?”  David told me that Kerry is considered by many to be the cultural heart of the country–its language, its mores, and its traditions.  He said, “True Kerry men are a dying breed, but if you ever met one you’d recognize him by the fact that he’d be the gentlest soul you could ever hope to know.”

So you want to live overseas….

This is a story that serves up a slice of what it is to be a family living and travelling overseas.  Our trip to Dingle spanned Halloween and the boys came ready with carefully planned costumes, the flu was behind all of us, and we were anticipating a good solid night of trick or treating.  When booking the Dump, Veronica had told us that Halloween was very festive in Dingle with loads of ghosts and goblins.  (Although Halloween came to America via Ireland, it does not have the same depth of commercialized participation so it was wise to assess the trick or treat potential)

When we got in town I asked a few people where to trick or treat and heard conflicting answers:  “Oh kids just go to their neighbors.”  “Kids go to the pubs and some private homes.”  At the moment of leaving, all dressed up for the big night, we still didn’t know where to go, but we had done some reconnaissance on newish looking Dingle neighborhoods.  (The older streets looked too dark and unwelcoming, with their houses hard up against the sidewalk, thick curtains, and lack of porch and streetlights).  First, though, we wanted to try the pub option since we heard that answer more consistently.  Located, as we were, near the harbor and the center of town, there was no shortage of pubs within a stone’s throw of our cottage.  And here is where the reality of being an expat family all came crashing loudly back onto us, promising the oh-too-familiar thrill and the discomfort of being foreign.

At the first pub door, hard on the harbor, facing the lineup of fishing boats we all cowered outside, in the dark and damp gloom.  We were whispering “You go in.  No you go in.”  Pubs are entirely fine places for kids before nightfall but you’d really like a local’s advice if you want to go to a pub at night.  All the daytime tolerance and welcome slips away with diminution of daylight.  We didn’t know how this attitude would change on Halloween.  We also knew that our boys would be considered too old to be escorted for trick or treating (this is Ireland–no one expects a kidnapping) so we were already pushing things by just being there.  Taking them by the hand into a pub would make them laughingstocks.  So we huddled tensely by the door, Des and I knowing we couldn’t go in–(and kind of glad for it, probably.  None of the boys wanted to make the first move.  We moved on, hoping the next pub would look more inviting, more lit up, and we really went out on a flight of fancy in hoping to see some encouraging decorations in the windows.  No luck.  No attempt at entry there or the next or the next, and pretty soon we had passed by 10 pubs and walked several dark and largely empty streets and none of us had the guts to go in anywhere.  We did follow some trick or treaters into a brightly-lit take out joint but soon realized the little goblins were just there to order chips.  We backed out onto the sidewalk in true Three Stooges stumbling style.

Had it not been Halloween with full-blown child expectations and anticipation we would have said “Forget it.  Why are we going through all this?”  Even the boys’ spirits were flagging.  Des and I would have gladly bought a jumbo bag of candy bars for each one of them to save all the agony.   And this is exactly when it hits.    We are in Ireland.  Nothing is easy.  We can’t just go to the glowing line-up of pumpkin decorated houses full of people who know us and will ooh and aah over the boys’ costumes and invite us back later for a beer.  We are lost at sea, but the boys are depending on us and we have no choice but to soldier on because the alternative–to tell the boys that there will be no Halloween because we are in Dingle, is not even a choice.

We pushed on to the main street–or the one we thought would be “better” because it features the post office (the traditional center of village life) and Foxy John’s-a small one room pub that has a bar on the left wall, a hardware store on the other, and bike rentals in the back.  We stopped a battle weary mother and father leaving that vicinity with two tired little ghosts and they motioned vaguely over their shoulders that “there were pubs back there giving out sweets”.  The main street was indeed more festive (if you count the couple of wan streetlights) and we spotted two girls–a chubby French maid and her purple Mylar haired Hippie sister coming out of a pub looking delighted.  They confirmed “a score” and, being up from Dublin themselves, were sympathetic to our plight.  Overcoming their reticence, the boys followed those girls in and out of enough pubs to get their own sea legs until finally Carl was just barging in any pub or restaurant that looked half alive, marching up to the bar man and yelling “Trick or Treat.”  The white robes of his costume would routinely get caught in the swinging doors, and he would just yank them out and move on to the next possible score.   Des and I walked around a bit agog at the idea that we were actually taking our little charges to any pub, no matter how dicey the locale and the locals, for the promise of a couple candy bars.  The boys would sometimes disappear for several minutes until the busy bartender noticed them.   Peeking in the windows, I noted how the regular-looking customers just gave the boys barely detectable sidewise glances (Irish people can completely assess a newcomer without moving a muscle) and otherwise left them to their own devices.  So at one pub, I was particularly heartened to hear two women seated near the door say, “You just wait here dears.  The man behind the bar will be right back.  He just went in the back room for something.  He’ll be sure and give you something.”  I listened approvingly (“now there’s a little empathy for you”) until I recognized the accents.  No wonder they were loud enough to hear from the sidewalk, being over on vacation from New Jersey, as they were.

Was it the best haul the boys ever saw?  No, far too many pennies, peanuts (called “monkey nuts’), unwrapped candies and apples to qualify in that regard.  The ‘70’s American razorblade in the apple urban legend is not a factor in County Kerry.  Our Irish friends who had the misfortune to move into their first American house, unprepared, on Halloween day hadn’t heard about it either.  They had no idea that as they scoured the cupboards for treats to hand out, that their precious handmade chocolates reluctantly stripped from the beautiful gift box carried carefully from Dublin would be promptly trashed, as well as elicit a horrified reaction from all their new neighbors.

In Dingle town, one householder (we tried a few homes in between pubs) even looked warily at the boys and sharply interrogated, “You haven’t been here before, have you?”, as she relieved the family fruit bowl of a few grapes and an orange.  But if the value of stories can outlast chocolates, those boys got a treasure that night. Like all expats, we will return home with suitcases full of stories and every one of them will be rightly earned.

2011 PostScript.  This life, in a place where someone offers a few grapes to Trick or Treaters, seems very distant as I stock up a basket full of Whoppers and Milk Duds for next Monday.  But so does that gorgeous ring fort in the photo, and the many joys of forming a life in Dublin.  I wouldn’t trade one minute of it.

Operating under siege

As we straggled into the office yesterday morning, after weathering Hurricane Irene, I thought, “It’s getting rather Biblical around here.”  I’m sharing a photo essay of what the Boston-based Grommet team has been surviving:

The quake was just last week.  Although other people in Boston felt it, we did not.  That’s probably because one of our office buildings has been under daily physical siege from a massive painting and renovation project.  Power equipment and assauting loud noises have populated our days, making shooting video rather interesting at times.  (And we thought working around normal office noises and small-town church bells was challenging!)
Here is what the building used to look like:

Here is the work in progress:

Unfortunately all the disruption has done nothing to frighten away our increasingly bold mouse tenant.  This is what I (eek!) found when I reached into a box of ordinary granola bars:

He has surgical quality incisors.  I have a friend who runs a lab at Harvard who is going to bring me their fool-proof no-kill mouse removal system.  In the meantime we are handling food samples in the office like you would if you were camping in black bear territory.

Not unique to Grommet, but we start the day with news headlines like this:

But we smile (worried smiles?) anyway.

Our office is located just a short block away from the famous Lexington Battle Green.  I’m glad none of us were crossing it Sunday when this massive tree was uprooted during the hurricane:

Image courtesy of Joe Pato

Image courtesy of Joe Pato

Finally, even during this crazy period of plague and pestilence, we have been nurturing our usual front porch morning glories.  I can’t believe how they’ve survived, but I guess they really like adverse weather.  They’ve had their best show yet, on the day after Hurricane Irene:

Their resilience is deeply symbolic of our team’s overall summer and long-term ethos.  Wendy Chandor jumped through hoops to try and get back from California before the hurricane.  Our newest team member Chew-Hoong Koh came to the office during the storm to keep up on customer service, as her home power was down.  Video intern Jamie Weliver regularly constructs and deconstructs sets to get “just the right shot” of a Grommet.  And I mean sets in his own home!  June Hsiao recently handled some critical Grommet launch items while on vacation, from the Honolulu airport.  With the longest commute of all of us, Danielle Chapdelaine braved five terrible snowstorms to get to the office last winter.    Leonard Chen’s recent trip to New York contained a tale of business development persistence that is one for the record books (I can’t share it … yet.)  Katherine Klinger fields supplier questions at all times and places from her home base of Minneapolis.

I’d have a story about every person on the team, just from last week.  They make it look easy to do this, even when it is not.

We found this in our mailbox.  It is a potato with an address and stamps.  It arrived just like this.  Our oldest son dug it up during the Idaho stint of his cross-country cycle ride.  He explains this odd mailing here.

Rome Airport:  Young Italian men pluck their eyebrows these days.

They don’t mind if you take their picture.  They practically pose.

Their girlfriends do mind when you take pictures of their boyfriends.  I think they also give their guys lessons on how to over-enthusiastically use tweezers.

Chairs in the air by a castle.

Perhaps back in the day, this deranged baby created demand for gelato outside this shop in Squinzano, Italy.  Today he’s just scary.

This guy looked positively macho before he stripped down to his swimsuit.

The poor boy ordered “Mixed Seafood Grill.”  He expected (per the menu) swordfish, shrimp and cuttlefish.  He got swordfish, crayfish with shrimp fronts, and a small whole purple octopus.  With eyes.  Or at least dents for eyes.  He ate (part) gamely.

The only tweezers getting near these guys are the ones taking out splinters from the collapsing shower walls.

A couple months ago I was sitting at Harvard Business School describing Daily Grommet to an investor.  When she learned I was an alum of the school, she asked me about my MBA experience.  I casually answered, “It was really good for me, but being an industrial design student was way harder.”  She was a bit stunned, and asked why.  I said,

Well, as a design student you don’t just reflect back what you learned.  You have to dig deep and come up with original ideas that respond to real market opportunities.  You have to develop and defend those ideas in front of tough critics.  You have to be ‘right’ in your recommendations, as though you were already a practicing professional because a company or client is soon going to  trust you to be expert, with a relatively thin safety net.  And you have to do it over and over again–successfully face that blank piece of paper–to excel among your peers.

Business, on the other hand, is not rocket science.  In practice it can be creative enough, but it’s not so at the MBA-school level.  It’s not really even very intellectual.  At HBS, succeeding in class discussions sometimes depended more on ‘sounding good’ than any kind of original thinking.  In truth, at least in the classroom, the professors probably work harder than the students. And the reality is, in business there are often multiple ways to go with a decision, and the person who can defend an idea best often wins, right or wrong.

The investor said,

Therein lies the problem with business ‘as usual.’  You should write about this.

So here, I did.  I found my MBA studies to be really valuable.  (Truthfully, learning how to “do” small talk at the stream of MBA student social events was my best takeaway, but there were many other skills I also carried forward.)  However, learning how to think as a designer was much more difficult.

Today I welcome the huge business press focus on “design thinking.”  I respect the popularity of IDEO and my first startup employer, the design innovation consultancy,  Continuum.  I endorse the fact that designers are increasingly reporting to CEOs and deeply influence business.

But for me, if I really wanted to learn how to think originally and coincidentally advance the cause of an organization, I would pick design school over getting an MBA, any day of the week.

If people messed up practicing medicine as often as they mess up practicing graphic design few of us would live past the age of 15.

Example.  A simple restaurant menu spotted this past weekend.  The entree descriptions were sporadically split across two lines of copy so that one “entree” was:

“French seasonings…….$19″

Thus I was delighted to see one of the worst areas of graphic design–the street banners hung on light poles–realized so beautifully at Boston University.  They were created by a designer who understands how to successfully communicate to people zipping by in a car or bus:  be simple, be powerful.  No complicated information, no 19th century university seals, no fussy illustrations.  Just pure imagery, mainly.  Here you go:

With Groupon’s S-1 filing for its IPO, and the previous $6B bid by Google, the business of creating new marketing vehicles for promoting local businesses is sizzling hot.  I’m watching the trend from the other side too.  How does a local business actually grab these tools and technologies for itself?

My favorite recent experience happened at home in Lexington, MA.  My son was catching me up on his high school buddies’ summer work and told me, “Jeremy’s landscaping business really took off last year, so he’s adding a bunch of new crew members.  He told all of the employees that whoever could bring in the most business will get the best assignments.  He asked if you could post something on your blog about his business.”

This request delighted me.  We’ve successfully employed these guys several times so I have no problem endorsing their work.  (My son already has a full-time job driving a catering truck so this is not some thinly-veiled ploy to get more Pieri income in the door.)  These guys are strong, enthusiastic, reliable and perfectionist.   (And the founder Jeremy Moss is a fellow Wolverine, so I know he is True Blue.)

Of course the “JTK Landscaping” guys are indeed handing our flyers, and getting plenty of old fashioned word-of-mouth.  But beyond co-opting parental blogs, they have their own very fine website with a helpful rotating photo gallery of the crew and past jobs.  I admire these trust-inspiring initiatives.  And I admire Jeremy’s chutzpah in asking about my blog.

I liked these other two initiatives I saw at a neighboring town’s annual street fair yesterday:

A woman is aggregating all the local blogs in her town.  She told me most of them are actually for small businesses, sharing their work.

I’ve been hearing great things about Patch, the hyper-local news vehicle being developed by AOL.  I was surprised to see them manning a booth at the same town fair.  The guy under the tent is a full-time employee–clearly a huge investment is being made in the 1,000 towns being covered by Patch.

It’s really fun to see the fluid interplay between real world (landscaping, town fairs) and creating community through easy online tools and platforms.  Speaking of which, here is Jeremy’s contact information: jeremywmoss@gmail.com, (781) 572 – 7264.  Hire these boys and get them working hard for your yard!

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